About Prompt
- Niche – Technology
- Language – English
- Category – Customer Support & Chatbots
- Prompt Title – FAQ chatbot script prompt
Prompt:
**Product/Service Description:**
[Provide a concise 1-2 sentence description of your technology product/service. For example: “A cloud-based project management software designed for small to medium-sized businesses.” Or: “A mobile application that helps users learn a new language through gamified lessons.”]
**Target Audience:**
[Describe your target audience in 1-2 sentences. For example: “Tech-savvy project managers and team leaders.” Or: “Individuals aged 18-35 interested in language learning.”]
**FAQ Categories:**
The chatbot script should address FAQs within the following categories:
* **Getting Started:** Account creation, installation, initial setup, basic navigation.
* **Key Features:** How to use core functionalities, explanations of specific features, tips and tricks.
* **Troubleshooting:** Common issues, error messages, solutions, and workarounds.
* **Billing and Subscriptions:** Pricing plans, payment methods, subscription management, upgrades/downgrades.
* **Integrations:** Connecting with other services, compatibility information, setup instructions.
* **Security and Privacy:** Data handling, privacy policies, security measures.
**Desired Script Format:**
The output should be in a structured format, easily implementable in a chatbot platform. Each FAQ should follow this structure:
* **User Query (Variations):** List several ways a user might ask the same question (including misspellings and slang).
* **Chatbot Response:** Provide a clear, concise, and helpful answer. Use friendly and approachable language. Include links to relevant documentation or support articles where appropriate.
* **Follow-up Options (Optional):** Suggest related FAQs or offer further assistance (e.g., “Would you like to learn more about [related feature]?”).
**Example:**
* **User Query (Variations):** “How do I reset my password?”, “Forgot password”, “Password reset”, “I can’t log in”
* **Chatbot Response:** “To reset your password, click the ‘Forgot Password’ link on the login page. You’ll receive an email with instructions on how to create a new password. If you continue to experience issues, please contact our support team at [support email address].”
* **Follow-up Options:** “Do you need help with anything else?”
**Tone and Style:**
The chatbot should adopt a helpful, friendly, and professional tone. Avoid technical jargon where possible and explain complex concepts in simple terms. Maintain a consistent brand voice throughout the script.
**Specific Instructions:**
* **Prioritize clarity and conciseness:** Answers should be easy to understand and avoid unnecessary information.
* **Use bullet points and numbered lists:** Break down complex information into digestible chunks.
* **Include relevant keywords:** Optimize the script for chatbot search functionality.
* **Avoid overly promotional language:** Focus on providing helpful information.
* **Offer multiple contact options:** Provide email, phone number, or live chat options for complex issues.
**Output Length:**
Aim for a comprehensive script that covers all essential FAQs, but avoid excessive length. Prioritize quality over quantity.
**Evaluation Criteria:**
The generated script will be evaluated based on:
* **Completeness:** Does it cover all essential FAQs within the specified categories?
* **Accuracy:** Are the answers correct and up-to-date?
* **Clarity and Conciseness:** Are the responses easy to understand and avoid jargon?
* **User-Friendliness:** Is the language approachable and helpful?
* **Format and Structure:** Is the output structured according to the specified format?
By providing this detailed prompt, you can guide the AI to generate a high-quality FAQ chatbot script that effectively addresses customer needs and improves the overall support experience.